Effective October 13, 2026

Refund Policy

This Refund Policy applies to purchases from ClientRelay unless a signed proposal, order form, or service agreement states different terms. Canceling a subscription is addressed separately in our Cancellation Policy.

1. Setup and implementation fees

Setup, implementation, customization, and onboarding fees compensate ClientRelay for capacity reserved and work performed. They are generally non-refundable once implementation work begins. If ClientRelay cannot provide the purchased setup for reasons within our control, we may offer a reasonable correction, service credit, partial refund, or full refund based on the work completed.

2. Subscription fees

Recurring subscription fees are generally non-refundable after a billing period begins, and unused time is not normally prorated. The service remains available through the paid period when a cancellation is scheduled for period end. This does not limit rights that cannot legally be waived.

3. Usage and third-party charges

Approved usage-based, telephony, messaging, AI, or other third-party charges already incurred are non-refundable unless billed in error or otherwise required by law. Provider price changes may affect future charges after notice where appropriate.

4. Billing errors and exceptional requests

ClientRelay will investigate duplicate charges, incorrect amounts, unauthorized transactions reported through the appropriate process, service failures within our control, and refunds required by law. Approval is not automatic and depends on the facts, account history, work performed, and applicable agreement. Filing a chargeback before contacting us may delay resolution, but does not waive any legal rights.

5. How to request a refund

Email clientrelayco@gmail.com promptly with the account email, invoice or payment date, amount, and reason for the request. Do not send full card details. We aim to acknowledge requests within two business days, but investigation and resolution time may vary.

6. Approved refunds

Approved refunds are ordinarily returned to the original payment method through Stripe. The time needed for funds to appear is controlled by Stripe, the card network, and your financial institution. Service credits, when offered, have no cash value and apply only as stated in writing.

7. Changes and contact

We may update this policy prospectively by posting a revised effective date. Questions may be sent to clientrelayco@gmail.com.