Effective October 13, 2026

Cancellation Policy

This Cancellation Policy explains how ClientRelay subscriptions may be canceled and what happens after cancellation. A signed proposal, order form, or service agreement controls if it states different terms.

1. How to cancel

You may cancel through the Stripe Customer Portal using a ClientRelay "Manage Billing" link or by emailing clientrelayco@gmail.com from the account email. Include the business name and plan, but do not send payment-card details. Cancellation is complete when Stripe or ClientRelay confirms it.

2. When cancellation takes effect

Unless ClientRelay confirms otherwise, cancellation takes effect at the end of the current paid billing period. Your subscription remains active and the Services ordinarily remain available until that date. Cancel before the next renewal to avoid the next recurring charge; processing delays, time zones, or an already-started renewal may affect a last-minute request.

3. Billing after cancellation

No new recurring subscription fee should be charged after cancellation becomes effective. You remain responsible for outstanding invoices and authorized usage or third-party charges incurred before the effective date. Cancellation does not itself create a refund; see the Refund Policy.

4. Assistant deactivation

When a subscription is scheduled to end, the associated AI assistant is flagged for deactivation after the current paid period. At or shortly after the effective date, chat, voice, automation, integrations, phone routing, and related features may stop working. Remove or replace ClientRelay widgets, phone routes, links, and integrations as appropriate.

5. Data and exports

Request any reasonably available export before the subscription ends. After deactivation, ClientRelay may retain or delete account and service data according to the Privacy Policy, applicable agreements, provider capabilities, and legal requirements. Some configuration or provider data may not be exportable.

6. Reversing a scheduled cancellation

Before the effective date, you may contact ClientRelay or use the Customer Portal, if that option is available, to ask to continue the subscription. Reactivation after the service ends may require a new subscription, updated pricing, reconfiguration, or a new setup fee.

7. Cancellation by ClientRelay

ClientRelay may suspend or cancel Services for nonpayment, material breach, unlawful or unsafe use, security risk, provider restrictions, or discontinuation of a service. When practical, we will provide notice and an opportunity to cure. Refunds or credits, if any, are governed by the applicable agreement and Refund Policy.

8. Help and confirmation

For help canceling or to confirm the effective date, email clientrelayco@gmail.com. Keep your cancellation confirmation for your records.